Sometimes appointments, family occasions, holidays or emergencies crop up and you need to cancel a Jubilee Community Care service for a short period. If you wish to cancel a scheduled service please phone our office on 3871 3220. Leave a message if it is unattended.
We do not charge for services when you cancel a pre-arranged service with more than 48 hours notice. For services cancelled within the 48 hours, the charge for the service may apply, as it is unlikely we will find alternative work for your support worker at short notice. Your support worker needs to be paid for their rostered time; this is a contractual obligation of employment.