We, Jubilee Community Care, want to empower you to make the right choices when it comes to getting older and needing support and care to live at home or with your family. It is important to plan and to be able to do this effectively we hope to answer a few questions that you may have been asking. We hope this will provide you with the knowledge to make the most out of the services available to you and enable you to continue living within your community whilst being safe, healthy, active and fulfilled.
If you are over 65 years of age
Aged care in Australia focuses on assisting people to live at home and having greater input into the care services they access. If you are over 65 or over 50 years if you are Aboriginal or Torres Strait Islander, and looking for care and support, you can access support services in different ways.
Eligibility for help at home is initially assessed by My Aged Care. A My Aged Care representative will conduct an initial screening with you over the phone then refer you for an assessment with either the Aged Care Assessment Team (ACAT) or the Regional Assessment Service (RAS), depending on the level of care you may need.
Commonwealth Home Support Programme
Commonwealth Home Support Programme is an entry-level, short-term home help programme funded by the Australian Government for older people who are able to live on their own but don’t yet need higher levels of support in their home.
Home Care Package
Home Care Packages provide you with care and support to keep you safe and well at home. Home Care Packages are offered by the Australian Government to clients assessed as requiring ongoing/longer-term care in their own home.
My Aged Care can arrange an assessment to determine a level of care suitable for your individual needs:
Jubilee Community Care offers care and support services across all levels and once you know what level you have been assigned, ask for Jubilee Community Care to be your service provider or contact our office on 3871 3220. We will then contact you to arrange a confidential meeting to discuss the services you want.
If you are looking for aged care services for yourself or someone else, there is plenty of information to draw on:
The My Aged Care website has been established by the Australian Government to help you navigate the aged care services system. My Aged Care can provide information on aged care services, whether for yourself, a family member, friend or someone you are caring for. My Aged Care can be contacted on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays. The My Aged Care phone line is closed on Sundays and national public holidays. Visit www.myagedcare.gov.au
Aged Care Assessment Teams help older people and their carers work out what kind of care services will best meet their needs when they are no longer able to manage at home without assistance. The Aged Care Assessment Team can be contacted on 07 3624 1203.
The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
Dementia Australia provides information and advocacy for people living with dementia.
Dementia Care Australia provides information for all dementia conditions.
The Department of Social Services aims to encourage older people to live active and independent lives. The Department works to deliver quality, affordable and accessible aged care and carer support services for older people, including through subsidies and grants, industry assistance, training and regulation of the aged care sector. The Department of Social Services can be contacted on 1300 653 227.
For information about services available for veterans, war widows and war widowers please call the Department of Veterans Affairs on 1300 550 450.
The Office of the Public Guardian is an independent body, working to protect the rights and interests of adults who have an impaired capacity to make their own decisions.
Headed by a person appointed by the Governor in Council as the state’s official Public Guardian, they exercise powers and functions independent of government and non-government organisations.
The Public Trustee is a self funding statutory authority that reports to Queensland Parliament through the State’s Attorney-General. The Public Trustee provides Enduring Powers of Attorney, free Wills, investment, executor and financial administration services to Queenslanders. Phone: 1300 360 044