Your rights as a recipient of Jubilee Community Care services is very important to us. At all stages of the client relationship we aim to uphold your entitlements as detailed in the Federal Government’s Charter of Aged Care Rights.
The Charter, available in numerous languages, outlines your rights as an aged care consumer and how you can exercise them. It also includes some information about your responsibilities as an aged care consumer.
These rights include the right to:
1. safe and high quality care and services;
2. be treated with dignity and respect;
3. have your identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about your care and services in a way you understand;
6. access all information about yourself, including information about your rights, care and services;
7. have control over and make choices about your care, and personal and social life, including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;
9. your independence;
10. be listened to and understood;
11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;
12. complain free from reprisal, and to have your complaints dealt with fairly and promptly;
13. personal privacy and to have your personal information protected;
14. exercise your rights without it adversely affecting the way you are treated.
When you started receiving Jubilee services a copy of the Charter of Aged Care Rights was presented to you. If you need another copy, or would like to discuss anything in the Charter, please phone us.