Archive for the ‘15’ Category

You’re invited to our AGM

You are invited to Jubilee Community Care’s Annual General Meeting on Tuesday, October 8 at the Jephson Hotel, Jephson St, Toowong.

Before the business of the AGM, a buffet will be served at 6pm. It will be followed by a presentation on “Why Strategy Matters” and how strategic decisions have played a role in the growth of Jubilee in the past; the importance of strategy in the operation of Jubilee today; and why strategic planning is essential for not-for-profit organisations like Jubilee to survive and thrive.

Presenters will be former Jubilee committee member Karl Manning, QUT Business School Postdoctural Research Fellow Dr Ruth Knight, and Jubilee director Shaun Riley.

To RSVP for the AGM by Friday, September 27, phone our office on 3871 3220 or email


Updated Charter of Aged Care Rights released


The Federal Government has announced new laws to compel all aged care providers to sign and conform to a single Charter of Aged Care Rights. The new Charter will apply to all care recipients receiving Commonwealth-subsidised aged care services.

From July 1, 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy.

Jubilee Community Care recognises the importance of this Charter for both consumers and providers to further enhance safety and quality across the industry.
The Government has asked service providers to encourage consumers to read and sign the new Charter. Signing or not signing does not impact on your access to services. Your services will continue as normal.

Two copies of the Charter signed by Jubilee director Shaun Riley will be posted to clients in July. We will also include a stamped addressed envelope for you to return one signed copy of the Charter (if you wish to sign) to Jubilee Community Care.

Please speak to your support worker or phone our office on 3871 3220 if you require any clarification.



Check your seniors’ vaccination needs


Vaccination for seniors aged 65 years or over is just as important as it is for children. The vaccines you need will depend on several things, including whether you missed out on childhood vaccines, if you are Aboriginal and/or Torres Strait Islander, how old you are and whether you plan on travelling. Speak to your doctor or vaccination provider about your or your family’s specific needs. Some recommended vaccines are funded through the National Immunisation Program (NIP) or state and territory programs, while others can be purchased privately with a prescription.

The following vaccines are recommended to adults who are aged 65 years and older.
Shingles: The shingles vaccine is recommended for adults aged 60 years or older who have not previously been vaccinated. The vaccine is free through the NIP for people aged 70 years with a catch-up for people aged 71 to 79 years until October 2021.
Pneumococcal disease: The pneumococcal vaccine is free through the NIP for adults aged 65 years and older.

Booster vaccines
A booster is an extra dose of a vaccine that you have had before that ‘boosts’ the immune system. The following vaccinations need booster doses:
Tetanus: A booster dose of a tetanus-containing vaccine is recommended for adults who are aged 50 years old or over who have not received a vaccine that has tetanus in the past 10 years (but have previously completed a primary course of 3 doses); or who have tetanus-prone wounds (any wound that is not a clean, minor cut) if your previous dose was more than 5 years ago.
Whooping cough: A single booster dose of a whooping cough vaccine is recommended for adults who have not been vaccinated for the past 10 years if you are aged 65 years or older or you are in close contact with infants.



Buddy shifts to train new staff

Becoming a Support Worker with Jubilee Community Care begins with an Induction Day. The induction is conducted at our office at Indooroopilly with Deanne, who has been a member of the Jubilee team for eight years, starting as a support worker and for the past several years as our quality and training officer.

Deanne spends a day with the new staff member, introducing them to office-based staff and inducting them on Jubilee’s policies and procedures, manual handling, infection control and safe food handling. The induction day helps give new staff an understanding of Jubilee’s expectations of high standards of service delivery and support for our home assistance Brisbane clients.

Once the induction process is complete Deanne will organise for the new staff to undertake buddy shifts. Buddy shifts provide the new staff members the opportunity to accompany and work alongside our experienced support workers in client’s homes. The program has been described by new staff members as ‘invaluable’.

We very much appreciate our staff members who provide the mentoring role as buddies, just as we also appreciate our wonderful clients who generously allow a buddy to accompany their support worker. We understand though if your preference is not to have a buddy accompany your support worker and if this is the case please contact the office so we can note this on your records.

Once a new staff member completes their buddy shift, normally four, they will discuss with Deanne if they feel ready to commence work on their own or if they would like more buddy shifts. Once a new staff member commences their own roster they will have regular support meetings with their supervisor. After a new staff member has been with Jubilee for about three months Deanne will accompany them while they are providing some of their services, to assist them with any questions or concerns they may have and to observe that Jubilee’s policies and procedures are being followed. Again, if you would prefer not to have Deanne accompany your support worker in your home please do not hesitate to contact the office on 3871 3220.



New client assessment process now in play

As reported in the March/April Newsletter, Jubilee has been working with Macquarie University on the introduction of a client assessment process called the Australian Community Care Outcomes Measurement (ACCOM).

The ACCOM, now being used by Jubilee, will assist us to measure changes in outcomes for our clients to ensure they are provided with the assistance and services important to them within the parameters of their program funding. The ACCOM dovetails well with consumer-directed care which follows a goal-based care planning approach and aims to recognise that everyone’s services are individual.

Upon commencing services with Jubilee a client is and will continue to be assessed by a client support coordinator for their care needs, capabilities, tasks that a client needs help with or can manage themselves, and areas where clients could improve their functionality. This data is held in our information management systems and is used to develop a client’s care plan.

The ACCOM is a questionnaire to be completed by a client/family to review their service/care plan. The ACCOM asks questions regarding the client’s quality of life, control over daily living, social participation and an open question for a client to elaborate on issues important to them or that aren’t addressed specifically. The ACCOM process is as follows:

1. Client/family complete the ACCOM sent by Jubilee about one month before the client’s annual review date of their care plan. A stamped addressed envelope is provided to return the ACCOM to Jubilee.
2. The client’s support worker(s) and a client support coordinator will complete a similar questionnaire based on their knowledge of the client.
3. The two questionnaires will be compared and, depending on the
information, the client’s care plan may:
– continue as is, if this is satisfactorily meeting the needs of a client;
– be updated with additional and/or increased services in agreement with the client/family and program eligibility and funding; or,
– a request made to My Aged Care for a new assessment due to the client’s increased care needs.

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