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Charter of Aged Care Rights

Your rights as a recipient of Jubilee Community Care services is very important to us. At all stages of the client relationship we aim to uphold your entitlements as detailed in the Federal Government’s Charter of Aged Care Rights.

The Charter, available in numerous languages, outlines your rights as an aged care consumer and how you can exercise them. It also includes some information about your responsibilities as an aged care consumer.

These rights include the right to:
1. safe and high quality care and services;
2. be treated with dignity and respect;
3. have your identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about your care and services in a way you understand;
6. access all information about yourself, including information about your rights, care and services;
7. have control over and make choices about your care, and personal and social life, including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;
9. your independence;
10. be listened to and understood;
11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;
12. complain free from reprisal, and to have your complaints dealt with fairly and promptly;
13. personal privacy and to have your personal information protected;
14. exercise your rights without it adversely affecting the way you are treated.
When you started receiving Jubilee services a copy of the Charter of Aged Care Rights was presented to you. If you need another copy, or would like to discuss anything in the Charter, please phone us.


Changes to Seniors Card eligibility

Are you aware of the changes to the eligibility requirements surrounding the Commonwealth Seniors Health Card (CSHC)? The income test changes were made in late 2022 and mean someone who previously did not qualify for the card might now be able to get one.

You can receive a card if you are of Age Pension age; meet residence rules; you are not be getting a payment from Services Australia or the Department of Veterans’ Affairs; you provide a Tax File Number or be exempt from doing so; you meet identity requirements; and meet the income test.

New limits apply to the income test with applicants now needing to earn less than $90,000 a year if you’re single; $144,000 a year for couples; or $180,000 a year for couples separated by illness, respite care or prison. There is no assets test.

The benefits of the CSHC include cheaper medicine under the Pharmaceutical Benefits Scheme, potential access to bulk-billed doctor visits; and a refund for medical costs when you reach the Medicare Safety Net.

For more information phone 132 300, Monday to Friday 8am-5pm or visit their website.


Aged Care directory

Here is a handy list of phone numbers and websites which you may need now or in the future. 

**  My Aged Care: Phone 1800 200 422 or visit the website by clicking here.
**  Dementia Australia: Phone 1800 100 500 or visit the website by clicking here.
**  Meals on Wheels Queensland: Phone 1300 909 790 or visit www.qmow.orgthe website by clicking here.
**  Continence Foundation of Australia: Phone 1800 330 066 or visit the website by clicking here.
**  Arthritis Queensland: Phone 1800 011 041 or visit the website by clicking here.
**  Hearing Australia: Phone 134 432 or visit the website by clicking here.
**  Carers Queensland: Phone 1300 747 636 or visit the website by clicking here.
**  Heart Foundation: Phone 131 112 or visit the website by clicking here.
**  Diabetes Queensland: Phone1800 177 055 or visit the website by clicking here.
**  Seniors Immunisation: Phone 1800 020 103 or visit the website by clicking here.
**  Lifeline Loss and Grief: Phone 131 114, visit the website by clicking here.
**  MensLine Australia: Phone 1300 789 978 or visit the website by clicking here.
**  ADA Australia (Aged and disability advocates): Phone 1800 818 338 or visit the website by clicking here.
**  Stroke Foundation: Phone 1800 787 653 or visit the website by clicking here.
**  Healthy Bones Australia: Phone 1800 242 141 or visit the website by clicking here.
**  Seniors Enquiry Line: Phone 1300 135 500, visit the website by clicking here.
**  Seniors Card: Phone 137 468 or visit the website by clicking here.
**  Companion Card: Phone 137 468 or visit the website by clicking here.
**  Australian Organ Donor Register: Phone 1800 777 203 or visit the website by clicking here.
**  Cancer Council Queensland: Phone 131 120 or visit the website by clicking here.
**  Department of Veterans Affairs: Phone 1800 838 372 or visit the website by clicking here.
**  Aged Care Quality and Safety Commission: Phone 1800 951 822 or visit the website by clicking here.
**  Palliative Care Queensland: Phone 3842 3242, visit the website by clicking here.
**  Elder Abuse Helpline: Phone 1300 651 192 or visit the website by clicking here.


Resilience is key to moving forward

Welcome to the winter edition of The Jubilee newsletter! I’m both optimistic and hopeful that the colder weather will now mean less rain and a chance for us all to dry out.

2022 – It’s a storyline no movie maker would contemplate – a major flood in the midst of the COVID-19 pandemic and then more rain as an entree to a virulent influenza virus as we enter winter. Yet together we have all lived it, we still live it and will do so for some time to come. I am pleased that within these pages we have provided you with a smattering of stories that capture some of the experiences from this time.

It was a new experience for me to have contacted a staff member with COVID in February to ask how she was getting on only to be told that she was at that time abandoning her house due to rising flood waters. Amazing stories have punctuated this time.

I would like to take this opportunity to thank you, our valued clients, for your patience, resilience, good humour and kindness as Jubilee continues to navigate the challenges of COVID and the recent flooding. The safety of our clients and staff remains our priority so your support and understanding during these challenging times is genuinely appreciated by all at Jubilee.

With regards to COVID, Jubilee continues to ask our staff to strictly adhere to the protocols set by Queensland Health in relation to the wearing of masks and protective clothing, which in turn governs our business operations.

The Jubilee family recently expanded our Client Coordination team and in our website’s News section we introduce Debbie Hinton whose focus is the care and support of our clients.

Also, look carefully and find a poem by our client Doreen in our News section and then take a moment to read about some of the ways our Home Care Package client Roma is using her package funds to live the life she chooses and explore the sights and experiences of Brisbane along with her Jubilee support worker Fran.

Several staff members at Jubilee were affected by the recent rains and flooding. Some lost much that they owned but still chose to work and support Jubilee clients. This is an example of the Jubilee spirit – helping each other out amidst challenging circumstances. Their efforts have been appreciated by staff and clients alike. Read about two of our brave and compassionate staff, Nanette and Andrea, in this section of the website.

Jubilee’s much-loved activities program has been slowly returning and is kicking off in full swing after many months of restrictions. For a full list of activities look at our July, August and September calendars in our Activities section of the website. Jubilee clients might like to join our activities officer Vicki on her regular Zoom video calls. If you are unable to get out and about on one of our buses you can still keep in touch and make new friends but do it with Vicki online!

I would like to reassure everyone, Jubilee Community Care is here for you. If you would like more information on our services or other ways we can assist you please phone us on 3871 3220.

Best wishes, Darren Sonter, Executive Director


New staff add to talent pool at Jubilee

Joining our tremendous team at Jubilee Community Care is new client coordinator Debbie. We are thrilled she has become part of the Jubilee family!

Debbie Hinton – Client Support Coordinator: I am very happy to return to Jubilee in this role after previously being a Jubilee support worker some years ago. I am enjoying getting to know our clients and wonderful support workers. My background is in administration before moving into the community and healthcare sector. I completed a Diploma in Leisure and Health and co-ordinated a busy, dementia-related respite centre and various community-based programs. More recently, I worked as an aged care home support assessor, connecting individuals and their families to beneficial support and care, many of them being linked to Jubilee! I enjoy spending my free time indoor gardening, going to markets and walking.