The Jubilee Community Care Board, staff and volunteers have worked faithfully over the past year to turn around an unsettled 18 months and to herald in a new chapter in the life of our organisation. And the results of our latest client survey reveal we are on track.
The results of the survey, conducted in October, were overwhelmingly positive with 97 per cent of respondents saying they were happy with Jubilee as a service provider. In the same vein, 98 per cent of people said they would recommend Jubilee to others.
Most importantly, 100 per cent of respondents to the statement “Jubilee staff treat me with kindness, dignity and respect’’ agreed with the expression. And 99 per cent agree the services Jubilee provides allow them to continue to do the things they want and to maintain their independence in living at home.
Jubilee also ranked above 90 per cent in the areas of client involvement in the development/review of their care plans; client communication; planning by Jubilee to meet clients’ needs; clients being provided services at a time and day that suits them; and client understanding of Jubilee’s service fees.
In a sign of the issues facing Jubilee since mid-2021, COVID-19 and the industry-wide staff shortages, only 66 per cent of respondents said they regularly see the same support worker(s) for their services. This is something Jubilee is working to address, and has been actively hiring new support workers to provide better continuity of care.
Jubilee Executive Director Shaun Riley said the results of survey reflected the wonderful work of our support workers and office-based staff.
“Jubilee Community Care Board members and myself acknowledge the resilience, dedication and hard work of our staff and volunteers. We are so grateful for what we have been able to achieve collectively.’’