FAQs

brisbane aged care services in the home

Download Jubilee Community Care’s FAQs here.

We, Jubilee Community Care, want to empower you to make the right choices when it comes to getting older and needing support and care to live at home or with your family. It is important to plan and to be able to do this effectively we hope to answer a few questions that you may have been asking. We hope that this will provide you with the knowledge to make the most out of the services available to you and enable you to continue living within your community whilst being safe, healthy, active and fulfilled.

NAVIGATING AGED CARE QUICK LINKS

Eligibility

Commonwealth Home Support Programme

Home Care Packages

My Aged Care

Who are Alzheimer’s Australia?

What is Centrelink?

What is Dementia Care Australia?

What is the Department of Veterans’ affairs?

 

JUBILEE COMMUNITY CARE FAQS

If you are over 65 years of age
Aged care in Australia focuses on assisting people to live at home and having greater input into the care services they access. If you are over 65 or over 50 years if you are Aboriginal or Torres Strait Islander, and looking for care and support, you can access
support services in different ways.

Eligibility
Eligibility for help at home is initially assessed by the My Aged Care. A My Aged Care representative will conduct an initial screening with you over the phone then refer you for an assessment with either an Aged Care Assessment Team (ACAT) or the Regional Assessment Service (RAS), depending on the level of care you may need.

Commonwealth Home Support Programme
Commonwealth Home Support Programme is an entry level, short term home help programme funded by the Australian Government for older people who are able to live on their own but don’t yet need higher levels of support in their home.

Home Care Package
Home Care Packages provide you with care and support to keep you safe and well at home. Home Care Packages are offered by the Australian Government to clients assessed as requiring ongoing/longer term care in their own home.
My Aged Care can arrange an assessment to determine a level of care suitable for your individual needs:

  • Level 1 – basic care needs
  • Level 2 – low-level care needs
  • Level 3 – intermediate care needs
  • Level 4 – high care needs.

Jubilee Community Care offer care and support services across all levels and once you know what level you have been assigned, ask for Jubilee Community Care to be your service provider or contact our office 3871 3220. We will then contact you to arrange a confidential meeting to discuss the services you want.

If you are under 65 years
If you are under 65, or an Aboriginal or Torres Strait Islander person aged under 50.
If you need help to stay living at home and in your community, you may be eligible for assistance from Queensland Community Care. This program provides basic support (usually one to five hours per week) to people with a disability or condition that restricts their day-to-day living.
Jubilee Community Care can determine your eligibility and assess your needs. Please contact our office 3871 3220 and we will then arrange an assessment with you in your home.

 


OTHER FAQ’S

If you are looking for care aged care services for yourself or someone else, there is plenty of information to draw on:

WHAT IS MY AGED CARE?

The My Aged Care website has been established by the Australian Government to help you navigate the aged care services system. My Aged Care can provide information on aged care services, whether for yourself, a family member, friend or someone you are caring for. My Aged Care can be contacted on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays. The My Aged Care phone line is closed on Sundays and national public holidays. Visit www.myagedcare.gov.au

WHAT ARE AGED CARE ASSESSMENT TEAMS?

Aged Care Assessment Teams help older people and their carers work out what kind of care services will best meet their needs when they are no longer able to manage at home without assistance. The Aged Care Assessment Team can be contacted on 07 3624 1203.
www.health.qld.gov.au

WHAT IS THE AGED CARE COMPLAINTS SCHEME?

The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
www.health.gov.au

WHO ARE ALZHEIMER’S AUSTRALIA?

Alzheimer’s Australia provides information and advocacy for people living with dementia.
www.fightdementia.org.au

WHAT IS CENTRELINK?

Centrelink is an agency of the Department of Human Services and delivers a range of services to the community.
www.humanservices.gov.au

WHAT ARE COMMONWEALTH CENTRELINK CENTRES?

Commonwealth Carelink Centres are information centres for older people, people with disabilities and those who provide aged care services. Centres provide free and confidential information on community aged care, disability and other support services available locally, interstate or anywhere within Australia. You can contact your nearest Centre on 1800 052 222 during business hours, or for emergency respite support outside standard business hours on 1800 059 059.
www.commcarelink.health.gov.au

WHAT IS DEMENTIA CARE AUSTRALIA?

Dementia Care Australia provides information for all dementia conditions.
www.dementiacareaustralia.com

WHAT IS THE DEPARTMENT OF SOCIAL SERVICES?

The Department of Social Services aims to encourage older people to live active and independent lives. The Department works to deliver quality, affordable and accessible aged care and carer support services for older people, including through subsidies and grants, industry assistance, training and regulation of the aged care sector. The Department of Social Services can be contacted on 1300 653 227.
www.dss.gov.au

WHAT IS THE DEPARTMENT OF VETERANS’ AFFAIRS?

For information about services available for veterans, war widows and war widowers please call the Department of Veterans Affairs on 1300 550 450 calls should be made from a standard landline telephone, as calls from mobile phones are unable to be connected to any VHC assessment agency.
www.dva.gov.au

WHAT IS THE OFFICE OF THE PUBLIC GUARDIAN?

The Office of the Public Guardian is an independent body, working to protect the rights and interests of adults who have an impaired capacity to make their own decisions.

Headed by a person appointed by the Governor in Council as the state’s official Public Guardian, they exercise powers and functions independent of government and non-government organisations.
http://www.publicguardian.qld.gov.au/adult-guardian

WHAT IS THE PUBLIC TRUSTEE?

The Public Trustee is a self funding statutory authority that reports to Queensland Parliament through the State’s Attorney-General. The Public Trustee provides Enduring Powers of Attorney, free Wills, investment, executor and financial administration services to Queenslanders. Phone: 1300 360 044
www.pt.qld.gov.au

 

If you do not see your question here please contact

Jubilee Community Care at 3871 3220.

Show Buttons
Hide Buttons