The Federal Government has announced new laws to compel all aged care providers to sign and conform to a single Charter of Aged Care Rights. The new Charter will apply to all care recipients receiving Commonwealth-subsidised aged care services.
From July 1, 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy.
Jubilee Community Care recognises the importance of this Charter for both consumers and providers to further enhance safety and quality across the industry.
The Government has asked service providers to encourage consumers to read and sign the new Charter. Signing or not signing does not impact on your access to services. Your services will continue as normal.
Two copies of the Charter signed by Jubilee director Shaun Riley will be posted to clients in July. We will also include a stamped addressed envelope for you to return one signed copy of the Charter (if you wish to sign) to Jubilee Community Care.
Please speak to your support worker or phone our office on 3871 3220 if you require any clarification.