The NBN and medical alarms

The rollout of the NBN phone and internet network involves new technologies which some existing medical alarm devices may not be compatible with. According to the NBN website it is vital that you talk to your device provider for advice, and to find out if your device or service will work on the NBN access network, or what alternatives may be available. Questions the website suggests to ask your device provider include:

• Will my medical alarm work properly when connected to the NBN access network?
• If so, what specific phone or internet service will work best with my medical alarm?
• Will my medical alarm be able to dial out during a power outage when connected to the NBN access network?
• If not, what alternatives are available?
• What alternatives are there to using a landline connection?
• What solutions would you (the provider) suggest?
• Are there any costs involved?

The types of devices that could be affected are:

• Family and friend autodiallers/emergency call buttons: These are used by people who need to be able to call family or friends for help in an emergency. They typically have a base unit and a wireless pendant with a help button on it.

• Professionally monitored medical alarms: These help you call a professional service for assistance in an emergency. You wear a pendant with a help button on it and when you press it, the alarm base station activates a loudspeaker to help you talk to an operator at the professional monitoring company.

It also is important to register your alarm device with the NBN’s Medical Alarms Register. This helps NBN identify households where support may be needed to help minimise a break in service before switching to a phone or internet service over the NBN access network. The address of the property where the medical alarm is being used, the type of medical alarm and contact details are needed. Registration is free.




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