Latest COVID-19 response

Jubilee Community Care continues to take steps to enhance the safety and wellbeing of our clients and our wonderful staff during the COVID-19 pandemic.

As previously reported, all of our staff are trained, and their competencies assessed, in infection control and hand hygiene. We have mandated that all staff complete online COVID-19 infection control training provided by the Australian Government.

Staff are now required to check their temperature before leaving home for work and not to attend work if their temperature is 37.5°C or above or they feel unwell. We have introduced a “Quarantine Payment” for permanent and casually employed staff. This will cover a staff member’s normal rostered wages for up to two weeks (also applied to casual employees who would otherwise not receive payment) if they need to self-isolate.

Our support workers phone clients ahead of their scheduled service to check on the client’s health status in relation to COVID-19 and influenza symptoms. If a client has any such symptoms alternative service provisions are arranged. Please seek medical advice and inform the Jubilee Community Care office by phoning 3871 3220 prior to your service if you have COVID-19 or influenza symptoms such as a fever, cough, sore throat or headache.

Jubilee also has mandated the wearing of face masks for support workers when providing a personal care service (assistance with showering/bathing) lasting longer than 30 minutes. The wearing of personal protective equipment (PPE), including a face mask, will assist in reducing the likelihood of an infectious transmission.

We have strongly encouraged staff to get a flu vaccination, our Enterprise Agreement provides free vaccination for all staff.

Recently a letter was mailed to all clients detailing these steps as well as the social distancing and PPE procedures our support workers follow in providing your services.

The measures outlined above are to safeguard the wellbeing of our clients and support workers, and to assist in the control of community transmission of COVID-19 and influenza as the winter season is upon us.




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