I am delighted to inform you that Jubilee Community Care met all quality indicators during the recent review of our service by the Australian Aged Care Quality Agency.
Assessors from the agency reviewed our management processes and our service delivery to ensure clients receive appropriate services that are planned, delivered and evaluated in partnership. The quality of information we provide to assist clients to make service choices, and access to complaints and advocacy information also were assessed.
A number of clients and staff were interviewed and/or randomly contacted by the assessors for their views of our service and as an employer in providing appropriate training and education.
The assessors were very complimentary in their feedback to our service, which I believe reflects the high calibre of employees and volunteers we employ and the quality service they provide to clients.
Thank you to all of our support workers, volunteers and the administration staff for their wonderful work and the commitment they have to their work. I am extremely proud to be associated with Jubilee Community Care.
– By Director Shaun RileyPosted by