Becoming a Support Worker with Jubilee Community Care begins with an Induction Day. The induction is conducted at our office at Indooroopilly with Deanne, who has been a member of the Jubilee team for eight years, starting as a support worker and for the past several years as our quality and training officer.
Deanne spends a day with the new staff member, introducing them to office-based staff and inducting them on Jubilee’s policies and procedures, manual handling, infection control and safe food handling. The induction day helps give new staff an understanding of Jubilee’s expectations of high standards of service delivery and support for our home assistance Brisbane clients.
Once the induction process is complete Deanne will organise for the new staff to undertake buddy shifts. Buddy shifts provide the new staff members the opportunity to accompany and work alongside our experienced support workers in client’s homes. The program has been described by new staff members as ‘invaluable’.
We very much appreciate our staff members who provide the mentoring role as buddies, just as we also appreciate our wonderful clients who generously allow a buddy to accompany their support worker. We understand though if your preference is not to have a buddy accompany your support worker and if this is the case please contact the office so we can note this on your records.
Once a new staff member completes their buddy shift, normally four, they will discuss with Deanne if they feel ready to commence work on their own or if they would like more buddy shifts. Once a new staff member commences their own roster they will have regular support meetings with their supervisor. After a new staff member has been with Jubilee for about three months Deanne will accompany them while they are providing some of their services, to assist them with any questions or concerns they may have and to observe that Jubilee’s policies and procedures are being followed. Again, if you would prefer not to have Deanne accompany your support worker in your home please do not hesitate to contact the office on 3871 3220.