Jubilee achieves ISO 9001:2015 certification

Archive for January, 2019

Jubilee achieves ISO 9001:2015 certification

Jubilee Community Care has been successful in achieving ISO 9001:2015 Certification. ISO is a network of the international standards of 162 nations with a Central Secretariat in Geneva, Switzerland that coordinates the system.

ISO 9001:2015 Certification is an important seal of approval illustrating Jubilee’s commitment to the operating standards of the internationally-recognised ISO management system. The certification highlights our credibility and is evidence that we will fulfil our service promises, our focus on high-quality customer service and satisfaction, and ultimately aged care service excellence.

Whilst ISO certification does not ensure success or profit, Jubilee firmly believes that following the ISO Standards in implementing a quality management system results in satisfied customers, repeat business, satisfied employees and continual improvement.



Don’t risk dehydration during a hot summer

The hot summer still has some way to go so remember to keep hydrated to avoid heat stress. Early signs of heat stress include rising body temperature, dry mouth and eyes, headache, shortness of breath, vomiting and absence of tears when crying.
You can follow these steps every day to help prevent dehydration:
1. Drink plain water often;
2. Always carry water with you when you leave the house;
3. Seek cool or shady places when you are out of the house; and
4. Be mindful of dehydration when doing outdoor activities.

How much water should you drink? Queensland Health advise us to drink enough water every day, even if it is not hot or we are not doing a lot of exercise. Men should drink 2.6 litres or 10 cups of fluid each day. Women should drink 2.1 litres or eight cups of fluid each day.



Check your seniors’ vaccination needs


Vaccination for seniors aged 65 years or over is just as important as it is for children. The vaccines you need will depend on several things, including whether you missed out on childhood vaccines, if you are Aboriginal and/or Torres Strait Islander, how old you are and whether you plan on travelling. Speak to your doctor or vaccination provider about your or your family’s specific needs. Some recommended vaccines are funded through the National Immunisation Program (NIP) or state and territory programs, while others can be purchased privately with a prescription.

The following vaccines are recommended to adults who are aged 65 years and older.
Shingles: The shingles vaccine is recommended for adults aged 60 years or older who have not previously been vaccinated. The vaccine is free through the NIP for people aged 70 years with a catch-up for people aged 71 to 79 years until October 2021.
Pneumococcal disease: The pneumococcal vaccine is free through the NIP for adults aged 65 years and older.

Booster vaccines
A booster is an extra dose of a vaccine that you have had before that ‘boosts’ the immune system. The following vaccinations need booster doses:
Tetanus: A booster dose of a tetanus-containing vaccine is recommended for adults who are aged 50 years old or over who have not received a vaccine that has tetanus in the past 10 years (but have previously completed a primary course of 3 doses); or who have tetanus-prone wounds (any wound that is not a clean, minor cut) if your previous dose was more than 5 years ago.
Whooping cough: A single booster dose of a whooping cough vaccine is recommended for adults who have not been vaccinated for the past 10 years if you are aged 65 years or older or you are in close contact with infants.



Staff satisfaction at a high

While Jubilee Community Care aims to support clients through quality services carried out with respect and dignity, it would be nothing without its invaluable staff who continually go above and beyond. And it seems our staff like working for us and being part of an organisation that cares for everyone. This is evidenced in Jubilee’s 2018 Staff Survey conducted last October.
Almost 80 per cent of staff responded to the survey which gauged their happiness and satisfaction at Jubilee, their involvement in decision making, their sense of value by management, and reasons why they like working at Jubilee. Key findings included:

* 93% of staff agree work gives them a sense of personal accomplishment, with 67% strongly agreeing.
* 98% feel valued by Jubilee’s leadership team with 73% strongly agreeing.
* 98% would refer someone to work at Jubilee, with 90% strongly agreeing.
* 76% are satisfied with their job, with another 21% somewhat satisfied.
* 96% said they had the appropriate amount of information to make correct decisions about their work, with 60% strongly agreeing.
* 98% know how to develop their skills at Jubilee.

Staff also were asked to comment on specific aspects of Jubilee including:
* Reasons why you like working at Jubilee?: Client contact; flexible hours; it’s a wonderful caring organisation. Staff are all so kind and lovely. Friendly team of people who genuinely care about each other and coordinators, and support staff who are hands-on in making an older person’s life the best it can be.
* What words would you use to describe the culture at Jubilee?: Caring, supportive, friendly, professional.
* What would you not change at Jubilee?: Office staff, staff meetings, the relationship between management and support workers. The amount of correspondence – I feel involved in decision-making. The personal, caring and family-based nature of the business, in the services provided to our clients.



Stay standing with falls prevention program

When Candy P started having falls and lengthy hospital stays in 2018 she knew she had to make some changes. And so Candy became one of dozens of seniors last year who participated in Jubilee’s Stay Standing program. The program consists of group sessions over eight weeks to help improve your balance and confidence, and reduce your risk of falls.

For Candy, Stay Standing gave her the chance to practise her exercises to improve her balance and confidence. ‘‘I now have the confidence to move unaided in small spaces and that’s quite an achievement from when I was using a trolley or going from piece of furniture to piece of furniture,’’ Candy said. And Candy would recommend the program. ‘‘I’m so taken with it I want to have another go.’’

Stay Standing is the only accredited falls prevention program in Australia and includes a home program of exercises based on the Otago Exercise Program.Sessions are held on a Friday and each one includes structured exercises, presentations from allied health specialists and morning tea.

Program topics covered include:
* Assessment with physiotherapists Monique or Tim and home program of exercises to prevent falls in week one.
* Falls contingency planning, SMART goals and managing chronic pain.
* Managing continence with a nurse and Healthy Bones with a dietician.
* Safety at home with an occupational therapist, Vision with an optometrist and Hearing with a audiologist.
* Footwear to stay safe and comfortable on your feet with a podiatrist and Safety away from home with the Queensland Police Service.
* Managing medication and sleep with a Pharmacist.
* First Aid with the Queensland Ambulance Service including recognising common senior emergencies.
* Exercise review and outcomes and a celebration in the final week.

Stay Standing will begin in Indooroopilly on February 8, Bellbowrie on May 3, Indooroopilly again on July 19 and at Ashgrove on October 11. To find out more or book your spot phone Jubilee Community Care on 3871 3220.