Jubilee’s client satisfaction survey 2018

Jubilee Community Care has again received overwhelmingly positive responses  in its 2018 Client Satisfaction Survey. The survey was sent to 100 clients on Home Care Packages in early September, with a 51 per cent response rate. Client responses to key statements included:

• Jubilee Community Care has provided me with information to enable me to choose the services I want: 98% agree
• Jubilee staff treat me with dignity and respect: 98%
• I am supported by Jubilee in my choice of care and support: 96%
• My services are organised at day(s) / time(s) that suit me: 94%
• My support worker(s) usually arrive on time for my scheduled service: 96%
• My service are usually provided by the same support worker: 85%
• My support worker(s) complete tasks the way I want them to be done: 98%
• I understand the fees charged for the service(s) provided to me: 88%
• I am aware of my rights and responsibilities and those of JCC as my service provider: 94%

More importantly, clients were given the chance to comment on Jubilee, its services and staff. The comments included:

• Staff have been so kind. I am very satisfied with the service, thank you.
• Full marks for an excellent caring community organisation.
• The workers arrive with a smile and an honest keenness to any job.
• I have been delighted with the services and the staff are very respectful.
• I am pleased with everything, Jubilee staff make my day.
• It is a great help to have the same support workers at the same time.
• Staff are terrific, helpful and kind. Jubilee is professional, caring and friendly.
• Jubilee are quick to implement any changes I request.
• The carers have been kind, courteous, helpful and thorough in their tasks.
• Your service is good, those who manage are very good.
• I recommend Jubilee, excellent support for the elderly in their home.

The calibre of staff at Jubilee Community Care is exceptional. From the support workers our clients see day to day to the client support co-ordinators and other office staff who oversee client wellbeing, all are highly trained and perform their roles with integrity and care.

And now the outstanding work of Jubilee’s client support manager Nicky Panagopoulos has been recognised. Nicky was named as one of three finalists in the Community Dedication and Social Justice category of the Women in Business Awards of Australia (Greater Brisbane). The awards honour women who possess vision, innovation, entrepreneurial drive, leadership, individuality and tenacity.

Nicky has been with Jubilee for 11 years, working as a training officer and senior coordinator before her current role. As a registered nurse Nicky’s career has been defined by a passion to support others and an integrity that always sees her achieve above and beyond for those she serves.

Nicky attended the gala awards ceremony in late September with her husband Theo, Jubilee director Shaun Riley and events officer Vidya Muthanna. She said she was surprised and thrilled to be honoured and found it a very uplifting and empowering experience. “I felt a great responsibility and very humbled to be given the opportunity to represent Jubilee, demonstrating and highlighting the work we do in the community for older people to assist them to remain living in their own homes safely and also representing our growing and capable workforce of mainly woman in their respective roles at Jubilee,’’ Nicky said.

And Nicky’s outlook and heart are a perfect fit for Jubilee. “We have a great and very supportive team here at Jubilee,’’ she said. “Within our industry we have seen many changes and challenges over the past few years and we know there are more ahead. Jubilee has built on the opportunities that change can bring and remained relevant while continuously growing at a steady pace. “I go into work every day knowing I am personally contributing, have a purpose and that I am making a difference in my role at Jubilee for valued clients and our wonderful staff.’’