Meet Scheduler Leanne

Archive for May, 2017

Meet Scheduler Leanne

Tell us a bit about yourself.
I moved to Australia from New Zealand 9 years ago for a change of pace and have never looked back – I enjoy the warmer climate, getting out and about exploring new places with my partner and our 2 cavoodles.

What do you love about working at Jubilee?
As Jubilee is a small community based organisation, we are able to develop a more personal relationship with our staff and clients, which means that we can communicate freely, and assist clients in gaining the right aged care services with the right people at the right time. Unlike larger organisations around Brisbane, at Jubilee no-one is just a “number”. We have a small tight-knit office team so it’s like working within a family.

How would you describe your role?
Scheduling is like putting a multi-layered 3D puzzle together, with the pieces changing on a daily (sometimes hourly) basis – you need to take into account all factors ranging from client needs, time/day preference, gender, personality type and location of service, and then match that with our Support Workers skill level, availability, gender, personality type, and location. It can be both extraordinarily difficult and rewarding all at the same time, and the positive feedback we receive from clients when we get it right makes the hard times worth the effort.

What’s something that makes you smile?
New Zealand beating Australia in any sport related event (still a very patriotic kiwi girl).

What’s something you’ve learned working for Jubilee?
That it is possible to have a work/life balance, and that being at work can be an enjoyable experience rather than being stressed on a daily basis.

Which do you like more sweet or savoury?
Savoury all the way – excluding those random sweet cravings which come along sporadically.


Seniors Week 2017

Will you help us celebrate seniors week in August 2017?
Queensland Seniors Week 19-27 August 2017, provides the opportunity for older Queenslanders to explore programs and services, events and activities, connect with people of all ages and backgrounds, to celebrate the many contributions older people make in their communities.

Council on the Ageing (COTA) Queensland coordinates Seniors Week on behalf of the Queensland Government. Both COTA Queensland and the State Government value the contribution older people have made – whether as volunteers or in the workforce, community carers or leaders, grandparents or advocates.

Last year, our Jubilee Wanderers decided to flash mob Brisbane CBD’s Queen Street Mall to celebrate with a routine choreographed by Busy Beats Fitness and Dance’s Alyssa Beasley. To Madonna’s Vogue and many other hits including Gangnam Style, the dancers rocked through this unique performance in the middle of the mall. Dancers of all ages joined our Wanderers who proudly danced their hearts out with orange props, wheelie walkers and walking sticks. The audience that gathered were brought to tears of joy as they watched these seniors dancing with a very special freestyle by Sergeant Sarmiento from Queensland Police Service’s Indooroopilly Beat. Through media across Brisbane, they raised awareness with an audience of 3.5 million!

Will you join us this year? Get involved this year by calling Vicki on 07 3871 3220. We are inviting our whole community to join us.


Quality Review

A review team from the Australian Aged Care Quality Agency (Quality Agency) will visit Jubilee Community Care on Thursday 20th July 2017 to assess the quality of care and support services we provide to clients accessing Home Care Assistance Packages or the Commonwealth Home Support Program. The review team will talk to Jubilee Community Care management and staff. They will assess our paperwork and spend time looking at how home care and services are managed and delivered. A review of this kind occurs every 3 years.

The reviewers are interested in your views. If you wish, you can meet with a member of the review team to talk about the care and support services we provide to you. Any conversation you have with the quality reviewers will be kept confidential, the reviewers will take any information you discuss into account in assessing our service.

If you wish to meet with a member of the review team to talk about the care you receive from Jubilee Community Care please contact our office on 07 3871 3220 so an appointment can be made. Any conversation you have with a reviewer will be confidential.


Nicky’s top 10 tips

for caring for someone, either family or friend, who is living with Dementia.

  1. Maintain your sense of humour. Use humour whenever possible, though not at the person’s expense. People with dementia tend to retain their social skills and are usually delighted to laugh along with you.
  2. Communication is key. Listen with your ears, eyes and heart.
  3. When the going gets tough, distract and redirect. Eg You might say, “I see you’re feeling sad – I’m sorry you’re upset. Let’s go get something to eat.”
  4. Respond with affection and reassurance.
  5. Ask simple, answerable questions. Ask one question at a time; those with yes or no answers work best. Refrain from asking open-ended questions or giving too many choices.
  6. Avoid asking questions that rely on short-term memory, such as asking the person what they had for lunch. Instead, try asking general questions about the person’s distant past – this information is more likely to be retained.
  7. Break down activities into a series of steps. This makes many tasks much more manageable. You can encourage your loved one to do what they can, gently remind them of steps they tend to forget, and assist with steps they’re no longer able to accomplish on their own.
  8. Caring for yourself is one of the most important – and one of the most often forgotten – things you can do as a caregiver. Only when we first help ourselves can we effectively help others. When your needs are taken care of, the person you care for will benefit too. Take time out for yourself. This includes getting enough rest and sleep, good nutrition and regular exercise.
  9. When offers of help are made – accept these offers of help from friends and family. Having a break for an hour or two each week could be enough to assist you to maintain your caring role for that much longer.
  10. Gather as much information from health professionals about dementia and the diagnosis of the person you are caring for. Each person’s dementia diagnosis and symptoms are very specific and as unique as that person is.

Jubilee Community Care can assist you to register yourself and the older person you are caring for with My Aged Care so that you can access government subsidised care. This will assist you to arrange for more formal supports for both you and your loved one such as In Home Respite Care for a few hours per week or you may prefer for your family member to attend a Dementia specific Day Respite Centre and Activities program.

Nicky Panagopoulos is a Registered Nurse and Jubilee Community Care’s Client Support Manager. Call 07 3871 3220 to speak to Nicky.


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