Jubilee Training Processes

It is very important to us, Jubilee, to choose the right people to support you to live at home or with your family. Once a new
employee has been selected, police and reference checked and passed with flying colours, we guide them through an induction process that is run by Deanne, our Quality and Training Officer. Deanne has been a member of the Jubilee team for over 7 years having started as a Support Worker and has been streamlining, improving and monitoring the quality, training and processes of our services for just under three years.

What is an induction? Deanne will spend a day with each new staff and volunteer member of our team introducing them to office based staff, inducting them on Jubilee’s policies and proceedures as well as providing an overview on manual handling, infection control and safe food handling. These topics are taught in depth at the yearly mandatory training days. The induction day helps give new members of the team an understanding of Jubilee’s expectations of high standards of service delivery and support for our clients. It is also an
opportunity for new staff to experience the strong support and appreciation Jubilee has for all their staff.

The next step is to partner up with one of our experienced staff members on a “buddy shift”. This person will mentor the new staff member who will accompany them on their shifts. This is a vital part of the training process in order to ensure that our services are carried out to Jubilee’s high standard by every member of staff.

We, Jubilee, appreciate our staff members who provide mentoring and cannot thank enough our wonderful clients who generously allow a buddy to accompany their Support Worker in to their home.

Once a new staff member completes their buddy shifts, normally four shifts, they will discuss with Deanne if they feel ready to commence work on their own or if they would like more buddy shifts. Once a new staff member commences their own roster, they will have regular support meetings with their supervisor to check in on how they are doing.

After 3 months, Deanne will accompany the new staff member on some of their shifts to assist them with any questions and
concerns they may have as well as to observe that Jubilee’s policies and proceedures are being followed. Again our client’s privacy is always a priority but we are so thankful to clients who allow us to carry out this “real life” training. We believe that it is invaluable to the level of services that we wish to provide to our clients. Thank you.

We understand completely if it is the client’s, your, preference not to have a buddy or Deanne accompany their support worker. If this is the case, please do call our office so that we can note this on your file.

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